IT Consulting
& Services
R-MAD established 2004, as a customer experience company that combines one of the world’s most advanced CX software platforms such as Genesys CX Platform with our world-class CX expertise. We help with the use of technology, research, and service components to identify important business issues and trends earlier, respond faster, and ultimately turn every customer experience into a clear competitive advantage.
Our Services
Intelligent Customer Experience Solution Provider
Cloud Solutions
Cloud Contact Center
Genesys Cloud eliminates the need for multiple applications and systems. No other cloud solution offers such broad functionality with a single point of administration, one routing engine across every channel, and a unified agent desktop.
​
Cloud ERP System
R-MAD ERP - is an integrated ERP System and a POS (Point of Sale) system, which connects back-end business operations with front-end retail transactions in a seamless fashion. By enabling the synchronization of sales data, inventory management, and consumer information in real-time, this integration furnishes organizations with a unified framework to optimize their operational procedures
​
Software Development
We provide
a dedicated team of certified architects to work with your IT & Business teams to configure a solution around your existing infrastructure and design a solution to meet your business objective.
Whether you're a startup or an expanding business, the R-MAD G-CARE Ticketing System has you covered. With affordable pricing, you can start at any level and scale at your own pace. R-MAD’s ticketing system software is designed to meet all your current and future needs, catering to businesses of all sizes.
At just $13 per agent, R-MAD G-Care makes effortless customer service more affordable than ever. It includes every feature a small business needs to provide excellent support. G-CARE works exclusively with Genesys Cloud CX to provide multi-channel support and customer surveys.
G-Care Ticketing System
Solution Maintenance
R-MAD provides 24*7 support to its clients since 2004. Services includes Re-engineering, Refining, Reparing, System perfomance check-ups, Testing, Repairs and similar activities and Preventive Testing.
Testimonials
“MCB Ltd currently has Genesys Inbound, Outbound and Email modules. Thanks to R-Mad Ltd, an amazing Internaltional Genesys Support based in Mauritius, founded on sound technical expertise and knowledge, offering prompt proximity support and innovative and practical business solutions, MCB is now well geared to tap this state-of-art Contact Centre Solution for best customer service, and to further explore other strategic Genesys features in the near future.”
Dev Naek
Remote Banking Manager, MCB ltd
